In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!

发表于:2018-12-05 / 阅读(198) / 评论(0) 分类 商务电话英语

Announcer: If you don't have caller ID from Sprint, it's kinda like _____________________ you really don't want there. Man: Look, I really don't want...oh, Uncle Buzz. Uncle: Elliot! Give Buzzy a big ___! Come over here! What's for dinner, __________

发表于:2018-12-16 / 阅读(109) / 评论(0) 分类 王强口语 第三册

In the sample conversations below, R is the Receiver and C is the Caller. Conversation 1 Rrrrring. R: Hello. C: Hello. Is Steve there? R: I'm sorry. He's not here right now. C: What time will he be back? R: Around five thirty. C: This afternoon? R: Y

发表于:2018-12-17 / 阅读(164) / 评论(0) 分类 英语词组对话

BEP 23 Telephoning: Handling a Difficult Customer Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help

发表于:2018-12-18 / 阅读(112) / 评论(0) 分类 原汁原味商务英语播客

17 Being Pestered on the Phone GLOSSARY to ring off the hook for a phone to ring many times in a short period of time,because one is receiving many phone calls * Ever since our ad appeared on TV, our companys phones have been ringingoff the hook! Wha

发表于:2018-12-26 / 阅读(180) / 评论(0) 分类 2010年ESL之日常生活

Lynn is a Manhattan real estate agent. She gets many calls. She asks all callers the same questions. She listens carefully to their answers. She wants serious callers. If she thinks they're lying about anything, she says she can't help them. If they

发表于:2018-12-26 / 阅读(120) / 评论(0) 分类 英文短篇故事(纽约)

LISTENING 4 Making an Appointment with a GP 预约看医生 Vocabulary 接下来听到的对话中,用到了 1~4 所列出的单字和片语,请从( A ) ~ ( D )中选一个出意思最接近的选项。 1. practice (A) a clinic or a small

发表于:2018-12-26 / 阅读(176) / 评论(0) 分类 听见英国

嘉宾:Debbie Mason 话题:Woman and Parking女人开车行不行 单词拼写: 1、Unveiled:shown 2、Unpalatable:not delicious 3、Devastated:completely ruined 4、Patronising:treating someone as a child 5、Perception:viewpoint 重点

发表于:2018-12-27 / 阅读(94) / 评论(0) 分类 聆听悦耳英音

1. What is the man's main problem with his computer? A. It crashes a lot. B. His computer has a virus. C. It has a lot of junk software. 2. What is the issue with the computer warranty? A. The warranty has expired since he bought the computer. B. The

发表于:2018-12-28 / 阅读(141) / 评论(0) 分类 听英文对话做选择

1. Which was NOT mentioned as part of the purpose of the English Language Center? A. to help international students prepare to enter institutions of higher learning B. to teach students how to use English in their daily lives and at work C. to provid

发表于:2018-12-28 / 阅读(139) / 评论(0) 分类 听英文对话做选择

陈豪在北京的ABC美国公司工作,他的美国同事Amy来找他谈事儿。 (Office ambience) A:Hi Chen Hao, have you got a minute? C:Amy, 刚才你过来的时候,我正在电话上。 A:It's not polite to hang around when someone i

发表于:2018-12-31 / 阅读(180) / 评论(0) 分类 职场礼节英语

Why Are Americans so Angry? Americans are angry and growing more frustrated, but the reasons are mixed. At shopping day sales, they fight over who gets the biggest television. At their childrens soccer games, they attack the coach if their team is no

发表于:2019-01-03 / 阅读(114) / 评论(0) 分类 2015年VOA慢速英语(十二)月

1. A false alarm caused tension on Capitol Hill for several hours Friday. The Capitol was briefly seal ed off and the Rayburn House Office Building was searched after an unidentified caller reported g

发表于:2019-01-08 / 阅读(166) / 评论(0) 分类 美联社新闻一分钟2006

Caller: I'm a _______. I've been ______ for a long time and I think it's just the ___________________________ to _________ in the pipe. Presenter: You don't think smoking is bad for you? Caller: Well I do, I do, but you know the _________, uh... Pres

发表于:2019-01-08 / 阅读(144) / 评论(0) 分类 王强口语 第三册

9. I am told to get the information from every caller. 我奉命询问每位访客的来意。 还能这样说: I am ordered to inquire your intention. An order that I should ask is the purpose from every visitor. 谚语: Every dog is a lion at h

发表于:2019-01-21 / 阅读(110) / 评论(0) 分类 情景会话口袋书人际篇

He got home from work at 10 p.m. His wife was still at work. A note was on the refrigerator. It said, I was home for lunch. There are leftovers in the fridge. Just heat and eat. Enjoy! What an angel, he thought. She was always thinking of him. He put

发表于:2019-01-22 / 阅读(118) / 评论(0) 分类 英文短篇故事(纽约)

1. What is the man's destination? A. Salt Lake City, USA B. New York City, USA C. Helsinki, Finland D. Stockholm, Sweden 2. When is the man's departure date? A. the twenty-first B. the twenty-second C. the twenty-third D. the twenty-fourth 3. What is

发表于:2019-01-23 / 阅读(200) / 评论(0) 分类 听英文对话做选择

文本: CALLER: There is _____(1)_____ taking place on the roof of the Cherry Popper Ice Cream Company. Kill everyone involved, steal the merchandise and take it to the _(2)_ at the airport. There is a gate to your left that leads to the back of th

发表于:2019-01-23 / 阅读(115) / 评论(0) 分类 小龟乐游记英语短文

MUSIC: Hanging on the Telephone/Blondie AA: I'm Avi Arditti with Rosanne Skirble, and this week on WORDMASTER -- some tips on telephone etiquette. MUSIC: ...don't leave me hanging on the telephone, don't leave me hanging on the telephone... RS: One p

发表于:2019-01-25 / 阅读(151) / 评论(0) 分类 词汇大师(Wordmaster)

If things are busy in the office you could say to someone on the phone 'we're a bit busy at the moment, could I take your name and number and we'll call you back'? 如果办公室工作很忙,你可以对电话里的人说我们现在有点忙,可以

发表于:2019-02-12 / 阅读(108) / 评论(0) 分类 职场英文口语